Shipping & Returns
Shipping Policy
We ship exclusively within the United States. Orders are processed within 1–3 business days after payment confirmation.
Standard shipping takes 5–7 business days. Expedited options may be available at checkout depending on your location. You will receive a tracking number by email as soon as your order ships.
We are not responsible for delays caused by carriers or weather conditions. If your package is lost or arrives damaged, please contact us at support@petwelo.com within 7 days of the estimated delivery date.
Return & Exchange Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, we accept returns within 30 days of delivery.
To be eligible for a return, items must be unused, in original condition, and in original packaging. To start a return, contact us at support@petwelo.com with your order number and reason for return. Return shipping costs are the responsibility of the customer.
Refunds are processed within 5–7 business days after we receive and inspect the returned item. Exchanges are subject to product availability.