Store Policy
Customer Care
We're passionate about small animals and want every purchase to be a great experience. If you have any questions about our products, orders, or your pet's needs, we're here to help.
Reach out to us at support contact_petwelo@gmail.com and we'll respond within 1–2 business days. We're happy to assist with product recommendations, order tracking, or any concerns after your purchase.
Privacy & Safety
We take your privacy seriously. Any personal information collected during checkout — including your name, address, and payment details — is used solely to process and deliver your order.
We do not sell or share your data with third parties. Payments are processed securely through encrypted third-party providers. You will only hear from us regarding your order status or if you opt in to our newsletter.
Payment Methods
- Credit / Debit Cards